Restart the Mac - Just do it, and if you’re helping someone else, make sure he or she does it. You may think that restarting is obvious, but several times my clients have told me they restarted, and, after two hours of troubleshooting, admitted they hadn’t actually done so, because they thought it would take too long. Restart the Wireless Router - The next step is to reboot the wireless router, often an AirPort base station.Ī restart fixes many ills, including recalcitrant Wi-Fi, so it’s always worth a try. Just as many issues are solved by restarting the Mac, the same goes for Wi-Fi hardware. That hardware may come in the form of a single device from the Internet service provider, a cable/DSL modem with Wi-Fi built in. Or, you may have a standalone cable/DSL modem connected to an AirPort base station, Time Capsule, or third-party wireless router. These devices often lack reset or power switches, so the easiest way to restart them is to pull the power.
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(You can also restart an AirPort base station using AirPort Utility in either Mac OS X or iOS, assuming, of course, that you can connect to it at all.) Unplug the device (either end it’s generally safest to unplug the cable that goes into the device rather than risk pulling the wrong cord from the wall) and wait a few seconds to be certain any internal capacitors have discharged. If you’re dealing with a separate cable/DSL modem and wireless router, restarting the modem won’t generally affect Wi-Fi. But if you do unplug the modem as well, make sure to plug it in first, wait a minute or so for its lights to indicate that it’s back online, and then plug the wireless router back in.
Once the wireless router is back up (this can take another minute or two), see if the Mac can connect to the Wi-Fi network. If not, restart the Mac to encourage it to reconnect, and if even that doesn’t work, read on. Recreate Your Preferred Network - It’s possible that the Mac’s wireless connection settings have become corrupted. Select the Wi-Fi connection in the list of network services on the left.Ĭlick the Advanced button at the bottom right of the window.Open the Network pane of System Preferences.To fix this, delete the connection and recreate it.
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